ATTENTION: Due to the email issue described on our status page (, emails from our rescue organizations and our support site may not be successfully delivered to Microsoft-owned email address (such as Hotmail, Outlook, MSN, and Live). If your email address is affected, you can still access a support ticket you created by entering your support ticket ID. Please record your support ticket ID and use it to check back and monitor your ticket status on our website.


User Guide

You might want to start with our Getting Started Guide for additional documentation on our services and functionality.

A downloadable PDF is also available on our Downloads page.

Q & A

Our Questions page has hundreds of questions and answers -- all answered by the community and support. Post your own questions and vote on the best answers.


You can visit our blog here on our website.

Support Tickets

For help and support with our service please open a support ticket from the left sidebar.


Find documents and files to download, including our Sponsorship Application, Voice Mail Phone Number Transfer Authorization and many more on the Downloads page.