The following Refund Policy will apply to all services and all accounts.
All refunds will be made via check within 30 days of approved refund.
Refunds for an account overpayment are available upon request for amounts over $30.
If you decide to cancel all of your fee-based services before the end of your service period, we may, at our sole discretion, refund all or part of the unused portion of your service, based on monthly fees.
Voice Mail phone number transfer fees are non-refundable except in the rare case that we are not able to transfer your phone number. Voice Mail phone number purchase fees are non-refundable except in the rare case that we are not able to purchase the phone number for you.
Grant and Sponsorship monies are non-refundable. Any unused or unwanted portions of a Grant (sponsored by RescueGroups.org or an external partner) or RescueGroups.org Sponsorship are lost and returned to the pool available to other organizations.
Customizations, including website design/layout customization, are non-refundable. Be sure to establish and completely understand what would is included in the customization before paying for any customizations.
If you have any questions regarding our Refund Policy please contact us.