RescueGroups.org Users:
We have an upcoming set of updates currently scheduled for August 25, 2010. We wanted to let you know about the updates because they will impact the way you login and manage your RescueGroups.org data. We would like to describe the changes, and explain why they are necessary.
Account Number will be required when logging in
We will be requiring that you use an account number when logging into the Pet Adoption Portal or the new Management website. The Account Number is how we will know which RescueGroups.org account you would like to manage.
You will receive an email with your organization’s account number prior to the updates on 8/25. If you manage more than one RescueGroups.org account you will receive multiple emails and multiple account numbers. Starting on August 25th you will be required to use the appropriate account number to login to your RescueGroups.org account on the Pet Adoption Portal or Management website. The account number will not be required when logging into the RescueGroups.org Website service.
A couple notes: You will not need to use an account number when logging into your RescueGroups.org website, however you should always keep that number handy in case you need to contact support or would like to login to one of the other services.
If you have any questions or concerns, please feel free to contact us.
We realize that entering an account number will make logging in a little more difficult -- but there’s an upside! Here’s how we were able to improve our services by requesting an account number when logging in:
You will have full control of your organization's contact records.
You will now be able to delete contacts from your contacts list. You will also be able to merge any contacts if you have duplicates.
Contact records will not be automatically added to your Contacts list from your RescueGroups.org Website service.
Previously, when someone submitted information from your RescueGroups.org Website service a contact record would automatically be added to your organization’s Contacts list. Starting with these updates, that will no longer happen automatically.
After our updates, if someone completes an adoption application on your website you will see the Completed Form in the list and you can view the form and the contact information associated with the form. However, the contact will not automatically be added to your Contacts list.
You will need to click “Add to Contacts” or “Merge with an Existing Contact” when viewing the new contact before that person will be in your main Contacts list.
This applies to the following website features: Online Forms, Calls and Meet Requests.
This will not affect the way alerts are sent out when information is submitted from your website. For example, Online Forms alerts will be sent the same way they always have been. You will also receive Calls and Meet Request alerts the same way you always have.
User accounts are now separated by organization.
Each organization now has their own user login accounts, and the user names are not shared across RescueGroups.org accounts. So, user name “Bob” with organization A is a different user account than “Bob” with organization B.
In the past, when a visitor registered with one RescueGroups.org service, that user account was valid for any RescueGroups.org organization. However, visitors were getting confused because their user name was already registered if they had already with a RescueGroups.org organization.
Now, if someone wants to register with two different RescueGroups.org organizations they would need to register twice.
The downside is that each volunteer will need to logout and back in to “switch” from managing organization A to managing organization B. If you manage just one organization this doesn’t affect you.
To summarize the account number requirement:
- Starting on August 25, 2010 you will be required to use your organization’s Account Number to log in
- The account number will be required on the Pet Adoption Portal and Management websites, but not with the Website service
- The account number you enter will be remembered on the login page
- Every volunteer will receive an email from RescueGroups.org with the account number(s) they need prior to the update on 8/25
- If you manage more than one RescueGroups.org account you will have multiple account numbers (one for each organization)
- Your account number will also be requested when contacting support
If you have any questions or concerns, please feel free to contact us. We'd be happy to answer any questions you have concerning the account number or updates to our services.